Shingo Systems Design Workshop

This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™.

The workshop begins by explaining that all work in an organization is the outcome of a system. Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires well-designed systems to drive ideal behaviors that are required to produce sustainable results.

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Educational Aims

  • To provide an overview of the Shingo Model, Shingo Guiding Principles and the Three Insights of Operational Excellence.
  • Review some of the key learnings from thought leaders such as: Maslow, Deming, Senge, Covey, Kotter, Collins and many more.
  • To understand that Systems must have a purpose (aim, are designed to create a specific end objective or create an output and that systems drive behaviour (culture).
  • Discover the three types of essential systems, five required communications tools for each system and how systems standard work drives improvement.
  • Learn how to create and use systems maps.
  • Apply your learning through two ‘Go and Observe’ visits to critical areas of the host site.
  • Be able to examine your organisation’s systems and determine if they are driving ideal behaviours to achieve sustainable business transformations

Learning Outcomes

  • Understand the Three essential systems
  • Understand and be able to apply Five required communication tools for every system
  • How to use and develop system maps
  • Understand the responsibilities of a system leader
  • Go & Observe actual systems
  • Develop a project plan to analyse the Management System at own organisation
  • Understand how systems drive cultural transformation

Teaching Methods

  • Presentation material, reference to case studies, small group activities and three ‘Go and Observe’ visits to critical areas of the host site.

How does it work

  • Virtual Classroom – 4 live sessions over an interactive platform

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