This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE* workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™.
The workshop begins by explaining that all work in an organization is the outcome of a system. Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires well-designed systems to drive ideal behaviors that are required to produce sustainable results.
- To provide an overview of the Shingo Model, Shingo Guiding Principles and the Three Insights of Operational Excellence.
- Review some of the key learnings from thought leaders such as: Maslow, Deming, Senge, Covey, Kotter, Collins and many more.
- To understand that Systems must have a purpose (aim, are designed to create a specific end objective or create an output and that systems drive behaviour (culture).
- Discover the three types of essential systems, five required communications tools for each system and how systems standard work drives improvement.
- Learn how to create and use systems maps.
- Apply your learning through two ‘Go and Observe’ visits to critical areas of the host site.
- Be able to examine your organisation’s systems and determine if they are driving ideal behaviours to achieve sustainable business transformations
- Understand the Three essential systems
- Understand and be able to apply Five required communication tools for every system
- How to use and develop system maps
- Understand the responsibilities of a system leader
- Go & Observe actual systems
- Develop a project plan to analyse the Management System at own organisation
- Understand how systems drive cultural transformation
- Presentation material, reference to case studies, small group activities and three ‘Go and Observe’ visits to critical areas of the host site.
How does it work
- Virtual Classroom – 4 live sessions over an interactive platform